Delivery, Refund, Return & Cancellation

We ship certain heavy items by ground couriers while other light items are shipped by air. We deliver most of our orders through our own courier partners such as FedEx, Delhivery, Aramex and Blue dart. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

Do you ship to international locations? We currently ship only within India and do not ship to any international location.

How much time does it take for an order to be delivered?

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bangalore, Chennai, Pune, Ahmadabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

How can I track my order?

As soon as we ship your order, you receive an e-mail notification with a link as well as we send you an SMS to track your order. You can also access this information from your 'My Account' section at the top right corner on our website.

www.metromedi.com. Online tracking usually goes live within 24-48 business hours post shipping.

How long do you take to dispatch an order?

The duration of dispatching an order depends on the type of order you have placed.

Types of order are: In-stock items (Items that we stock in our warehouse- Hyderabad): These items are dispatched the same or the next day of order placement.

JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.

Drop-ship Items: These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders.

We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.

At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

What are the shipping charges on Metromedi.com?

We deliver an order free of cost at your doorstep for all orders above Rs 1000. We bear all the Octroi/sales tax and there is no additional shipping charge that you have to pay at the time of the delivery.

However, if you order amount is less than Rs 1000, a nominal shipping charge of Rs 60 is applicable.

Note: Certain additional procedures like state-wise taxes may apply to your order depending upon your order type, the utility of your order, the order size and the state/region the order is being delivered to.

Why dispatches of heavy products take more than the expected time?

Certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don't fall under this, consider yourself lucky!!

Dispatch of heavy products takes more than the expected time: Firstly, the fulfillment of your order may require a certain road permit/declaration/inward form to be filled, which can either be downloaded from the respective state's sales tax website or one has to physically go to the nearest sales tax office to procure the above.

Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product).

The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund.

Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.

Returns and Refunds

What is the general return policy on Metromedi.com?

14 Day Return Policy

We offer you complete peace of mind while ordering at Metromedi.com - you can return all items within 14 days of receipt of goods.

If you are not satisfied with what you have bought, gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment.

In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

We also will refund you the shipping charges in store credits. Please ensure however that the product is unused and the tags, boxes and other packaging are intact.

What should I do if I receive a Defective Item?

If an item is found defective, please get in touch with our customer care on [email protected] or call us on our customer care number +91 9347422222 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, Metromedi.com Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

Is there a category specific policy for returns?

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product. So, all products under this category are NOT eligible for return unless the products damaged in transit.

Diabetic Care: Products in this category are NOT eligible for return.

Beauty: Returns will be considered for change of color requests.

Health Care: Products in this category are NOT eligible for return unless the products damaged in transit.

Eye: If contact lenses are returned, they have to be returned in sealed boxes; opened or used lenses will not be accepted as returns. Lens solutions, lens cases are NOT eligible for returns.

Personal Care: Adult Diapers, Women hygiene products (sanitary napkins, tampons, and panty liners), Condoms, Ovulation Kits, Hair Care products, Body & Skin care products, Soaps, Toothbrushes, Toothpastes etc. are NOT eligible for returns.

Parenting: Ovulation Kits and Diapers are NOT eligible for returns.

Following SHOULD NOT be eligible for return or replacement:

• Damages due to misuse of product.
• Incidental damage due to malfunctioning of product.
• Any consumable item which has been used or installed.
• Products with tampered or missing serial / UPC numbers.
• Any damage / defect which are not covered under the manufacturer's warranty.
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
• Some special rules for promotional offers may override www.metromedi.com‘s 14 Day Returns Policy.

In case of any queries, please write to our customer care on [email protected] or call us on our customer care number +91 9347422222.

I need to return an item, how do I arrange for a pick-up?

You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we will facilitate the pick-up of the item through Meromedi.com or through our courier partners like FEDEX, Bluedart, Delhivery etc. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs.

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

What is the duration of cancellation? The duration of cancellation is within one week of time from the date of order placed.

There are two modes of refund:

Metromedi.com Cash: If you choose this option, the amount will be added to your Metromedi.com reward points.

Back to Source: In this case, the money will be refunded back to the payment mode/account within 10 days that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Metromedi.com will complete the cancellation and initiate the refund, depending on your preference.

What is the validity period of reward points?

The validity period of reward points is generally 180 days from the date of issue. Please check your reward point’s in email for exact date.